Our benefits

Equipsme plan benefits are backed and delivered by some of the biggest and most well‑respected organisations in the healthcare field, so you really know you’re in safe hands. Click on the benefit icons below for details.

24/7
GP access

Physiotherapy
sessions

Diagnosis

Hospital
Treatment

Health
checks

24/7 Nurse helpline

Heart and Cancer support

Male and
female health

Elder care
support

Health and
wellbeing perks

See plan overview for more details

Best Group Healthcare 2023 Finalist

Best Group Healthcare 2022 Finalist

Best Cover Provider 2022 Finalist

Outstanding Innovation - Health 2021 Highly Commended

24/7 GP access

Provided by Health Hero

Our 24/7 GP support service is provided by Europe’s leading digital first healthcare provider – HealthHero – who have over 20 years’ experience in providing patients with access to doctors remotely.

If you are not feeling your best, simply give HealthHero a call anytime to book a GP consultation. If medication is prescribed, you can pay for them to organise for a private prescription to be delivered to your home, work or local pharmacy.

Plan levels 3, 2 and 1 also include an ‘Open Referral’. This means if the GP thinks you need a referral onto a specialist all you have to do is share the open referral letter with AXA Health, who will confirm if you are covered and if so, then help organise the referral to a private specialist at a convenient location and time.

Physiotherapy sessions

Provided by AXA Health

We offer Physiotherapy sessions across all levels of Equipsme. You access them through AXA Health who help arrange and pay for covered sessions and can be contacted whether or not you have a GP referral.

Physio cover starts with a telephone assessment by the in-house Physio team to help assess you and suggest any easy self help solutions. If you need to see a physiotherapist, the team can book this, with up to 5 annual Physio sessions on GP Plus and Level 3, increasing up to 8 sessions at Level 2 and no yearly limit at Level 1.

You can access physiotherapy sessions through our dedicated members’ portal or App – click on the Physiotherapy button, and either fill in the online form or call AXA Health directly to discuss the claim.

Diagnosis

Provided by AXA Health

Diagnosis cover is offered on Levels 3, 2 and 1 of Equipsme. This includes specialist consultations, diagnostic tests, MRI and CT scans, and it includes cover up until Cancer is diagnosed. All bills that are covered are paid directly by AXA Health and there is no excess to pay on Levels 1 and 3 and a small Excess of £150 on Level 2.

Specialist diagnosis consultations and tests are accessed following a GP consultation and referral and then by contacting AXA Health who will check that your condition is covered and then organise your referral onto one of their approved Specialists.

Additionally, Plan levels 3, 2 and 1 include a Second Opinion service. If you feel like you’re not getting the answers you need from your current private specialist and want to talk to an alternative specialist, the service is here to help.

We make it as easy as possible to submit a claim for diagnosis through our dedicated members’ portal or App.

Hospital Treatment

Provided by AXA Health

Levels 2 and 1 of the Plan include Hospital Treatment. This includes cover for specialists, surgeons, hospital room, dressings and drugs. You have access to the AXA Health approved network of hospitals and specialists and they will settle bills that are covered directly.

The Plan does not cover the treatment of Cancer but does include cover up until Cancer is diagnosed. There is an excess of £150 at level 2 and there is no excess to pay on Level 1.

We make it as easy as possible to submit a claim for hospital treatment through our dedicated members’ portal or App.

Health checks

Provided by Thriva

Health checks are a great way to understand more about your health and what’s happening inside your body. Members on GP Plus receive a 30% discount off any Thriva health check and members on plan Levels 1, 2 and 3 receive an annual blood test. Depending on your Plan level, tests include:

GP+: Members on our GP+ plan can get 30% off any Thriva test of their choice each year.

Level 3: Members on our Diagnosis plan get a choice of either a Cholesterol or Diabetes test with their plan, and 20% off any other Thriva test they buy.

Level 2: Members on our Diagnosis and Treatment plan get a choice of either an enhanced Heart Health, Diabetes or a Thyroid test as part of their plan, and 20% off any other Thriva test they buy.

Level 1: Members on our Diagnosis and Treatment Plus plan get a choice of either a Heart Health, Men’s Health, Women’s Hormones, Thyroid & Iron or Diabetes test as part of their plan, AND the 20% off any other Thriva test they buy.

24/7 Nurse helpline

Provided by AXA Health

Our Plans are designed to provide the best care and support. That’s why all Equipsme members have access to a 24/7 telephone health information and support line. When you have a health-related question or worry, it can be overwhelming and difficult to think about anything else.

Nurses and counsellors are available round the clock, while pharmacists and midwives are available from 8am to 8pm Monday to Friday, 8am to 4pm on Saturdays, and 8am to 12pm on Sundays.

Our health information and support lines are provided by AXA Health, so you know you’re in expert hands.

They’re only a phone call away and members can access them quickly and easily through our dedicated members’ portal or App.

Heart and Cancer support

Provided by AXA Health

All our members receive access to dedicated cancer and heart specialist nurses for guidance, information and support for members and their families.

It can be a worrying time and having an expert on hand to talk through questions and concerns can be helpful. Whether you or your family members have specific questions about the condition, medication, understanding jargon or just want to chat to a friendly expert, they can be a real support during a difficult time.

Our health information and support lines are provided by AXA Health, so you know you’re in expert hands. They’re only a phone call away (which can be found in the members portal when you log in) so you can access them quickly and easily at any time.

Male and female health

Provided by AXA Health

Equipsme are here to support members with female and male specific health conditions, including menopause, fertility, pregnancy, prostate and testicular cancer. We offer:

Access to information and links to dedicated specialist charities and condition guides
Discounts on hormone tests including fertility and testosterone
Access to a male or female GP
Access to speak with a midwife
Open referral (either from their own GP or the Equipsme private GP service) that can be used as part of a claim to AXA Health to see if cover is available to see specialists through their Menopause Pathway.

More information can be found in our dedicated members’ portal or App.

Elder care support

Caring for elderly relatives can put a huge amount of strain on families, which can be emotional, physical and financial. It is thought 1 in 7 people in the workplace are thought to be juggling both work and care.

Equipsme members, alongside their health benefits, can also access care and support to help elderly relatives live well. This includes discounts off personal alarms, support services and free practical information and expert advice.

Full information on how to access the support can be found in our dedicated members’ portal or App.

Health and wellbeing perks

Equipsme loves to help members live well and stay well and we have some great offers and discounts that are available for all members. These include:

Gym discounts

40% discount off Nuffield Health monthly individual memberships:
40% off Hussle’s Monthly+ pass:
40% off Nuffield Health 24/7 online memberships

Optical discount

30% off Vision Express glasses and a free eye test (minimum spend of £50 applies)

Health check discounts

25% off Nuffield in-person health checks
20% off additional Thriva health checks

Members can easily access all discounts through our dedicated members’ portal or App.