Our 24/7 GP support service is provided by the UK’s leading provider – HealthHero – who have over 20 years’ experience in providing patients with access to doctors remotely (link to service provider page).

If you are not feeling your best, simply give HealthHero a call anytime to book a GP consultation. If medication is prescribed, you can pay for them to organise for a private prescription to be delivered to your home, work or local pharmacy.

Plan levels 3, 2 and 1 also include an ‘Open Referral’. This means if the GP thinks you need a referral onto a specialist all you have to do is share the open referral letter with AXA Health, who will confirm if you are covered and then help organise the referral to a private specialist at a convenient location and time.

We offer Physiotherapy sessions across all levels of Equipsme. You access them through AXA Health who help arrange and pay for covered sessions and can be contacted whether or not you have a GP referral.

Physio cover starts with a telephone assessment by the in-house Physio team to help assess you and suggest any easy self help solutions.

If you need to see a physiotherapist, the team can book this, with up to 5 annual Physio sessions on GP Plus and Level 3, increasing up to 8 sessions at Level 2 and no yearly limit at Level 1.

Diagnosis cover is offered on Levels 3, 2 and 1 of Equipsme. This includes specialist consultations, diagnostic tests, MRI and CT scans, and it includes cover up until Cancer is diagnosed. All bills that are covered are paid directly by AXA Health and there is no excess to pay on Levels 1 and 3 and a small Excess of £150 on Level 2.

Specialist diagnosis consultations and tests are accessed following a GP consultation and referral and then by contacting AXA Health who will check that your condition is covered and then organise your referral onto one of their approved Specialists.

Levels 2 and 1 of the Plan include Hospital Treatment. This includes cover for specialists, surgeons, hospital room, dressings and drugs. You have access to the AXA Health approved network of hospitals and specialists and they will settle bills that are covered directly.

The Plan does not cover the treatment of Cancer but does include cover up until Cancer is diagnosed. There is an excess of £150 at level 2 and there is no excess to pay on Level 1.

Across all levels of Equipsme we offer Health Checks through our service partner Thriva. Members get an online health check across all levels and on Levels 3, 2 and 1 they get an annual blood test for:
• Vitamin D (Levels 3, 2, 1)
• Cholesterol (Levels 2 and 1)
• Diabetes (Level 1)

All levels encourage members to monitor their health and to extend their health checks with a discount of £10 on further Thriva health checks.

All levels of the Plan include a private nurse helpline and telephone support if you have a heart or cancer condition. Levels 3, 2 and 1 also include a Second Opinion service, if you’re not getting the answers you need from your current private specialist.

These are provided by AXA Health and offer 24/7 support to Equipsme members.