About Equipsme

Company and Regulatory Information

FCA Regulation

Equipsme is the trading name of Equipsme Insurance Services Ltd. Equipsme Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (FCA) to carry on regulated insurance distribution activities.

Firm details

Name: Equipsme Insurance Services Ltd
FCA Firm Reference Number: 786472
Company number: 10674676 (England and Wales)

Our regulatory details can be viewed on the Financial Services Register at register.fca.org.uk

Equipsme operates as an insurance intermediary and Managing General Agent (MGA). We are not an insurance company.

What We Do

Equipsme designs, distributes and administers health insurance and wellbeing plans for UK business customers only.

Equipsme plans include a regulated insurance element and non-insurance health and wellbeing services combined into a single bundled product.

Role of Equipsme and the Insurer

Equipsme plans contains two types of benefits. The first is treated as non-insurance services and the second is treated as insurance cover, for regulatory purposes.

The non-insurance elements of the Equipsme plan are provided by specialist third-party service providers appointed and managed by Equipsme. Non-insurance service providers may provide the following benefits:

Remote GP access and medical support services
Health testing and personalised health checks
Employee assistance programmes (EAPs) and wellbeing support services

These services are not insurance products and are not regulated insurance activities.

The insurance benefits of Equipsme plans are underwritten by AXA PPP Healthcare (trading as

AXA Health), such as for physiotherapy, diagnosis and treatment of health conditions and treatment by a dentist or an optician. Equipsme acts as agent of AXA Health under a Binding Underwriting Authority and is responsible for arranging and administering cover within agreed authority and for providing the non-insurance benefits contained within Equipsme plans.

Equipsme is not authorised to hold client money under the FCA Client Assets Sourcebook (CASS). Any insurance premiums are collected as agent of the insurer, under risk-transfer arrangements and are treated as received by the insurer when paid.

The insurer is separately authorised and regulated and is responsible for insurance risk and claims.

Who are Plans available to?

Equipsme plans are available only to UK businesses.

We do not sell policies to individual consumers, we do not provide regulated advice or recommendations, or review or compare products across the insurance market.

Distribution

Equipsme plans may be purchased directly from Equipsme or through an FCA-authorised insurance broker/intermediary. Where a broker/intermediary is involved, it is responsible for its own regulatory disclosures and any advice it provides.

Renumeration

Insurance premiums are set by AXA Health. Equipsme does not receive commission from AXA Health in respect of insurance premiums.

Equipsme receives income from the overall bundled plan price, which includes the insurance premium, charges for non-insurance services, and Equipsme’s administration and arrangement costs. Where applicable, brokers/intermediaries are remunerated by Equipsme, not by AXA Health.

Complaints, FOS and FSCS - important eligibility information

Complaints relating to the insurance cover or a claim decision, must be made to AXA Health, as the insurer.

By post: AXA Health, International House, Forest Road, Tunbridge Wells, Kent TN2 5FE
By telephone: 0800 917 9472

Complaints relating to non‑insurance services (such as remote GP, Health Checks or EAP services) or about the administration provided by Equipsme should be made to Equipsme.

By email: [email protected]
By post: Equipsme Insurance Services Ltd, Third Floor, 1 New Fetter Lane, London EC4A 1AN
By telephone: 020 3965 6410

Financial Ombudsman Service (FOS)

The Financial Ombudsman Service (FOS) may consider complaints only about regulated insurance activities and only from eligible complainants.

Eligible complainants include:

Individuals, and
Certain small businesses, including:
Micro‑enterprises (fewer than 10 employees and annual turnover or balance‑sheet total not exceeding €2 million), and
Other businesses with fewer than 50 employees and annual turnover of £6.5 million or less

The following are not eligible to use the FOS:

Complaints relating solely to non‑insurance services, and
Larger businesses that fall outside the size thresholds above

Financial Services Compensation Scheme (FSCS)

The Financial Services Compensation Scheme (FSCS) provides protection only if the insurer is unable to meet its obligations for premiums and claims.

FSCS protection:

Applies only to the insurance element of an Equipsme plan
Applies to AXA Health, as the insurer
Does not apply to Equipsme
Does not apply to non‑insurance services

FSCS protection is generally available to individuals and to certain small businesses that meet FSCS eligibility criteria.

For non‑investment insurance (including health insurance):

FSCS covers 90% of a valid claim
There is no upper monetary limit

Businesses that do not meet FSCS eligibility criteria are not covered.