Provided by Health Hero
If your employees can’t get an appointment with their NHS GP that suits their working hours, or if they need a second opinion, they can try our virtual GP service from Health Hero where appointments can be booked 24/7.
Most appointments are available within 24 hours, there’s no time limit on consultations. The Health Hero GPs can video call or look at images, issue prescriptions for members to buy themselves, and even write private open referral letters if the GP feels a specialist referral is appropriate. An open referral can then be submitted as part of a diagnosis or treatment claim for AXA Health to assess if covered or not.
The Health Hero virtual GPs can’t do physical examinations, test or scans. People can get advice on what to ask for, but will need to go back to their NHS GP for things like initial blood tests or diagnostic scans.