Hello

When your company buys you an Equipsme health insurance plan, you’ll get an email from us with all the details about how to log into your personal portal with all your plan details and information.

Logging in to your portal is easy.

1. Search your email for ‘Equipsme’ to find your Welcome message. This will contain your username for Equipsme.
2. When you use this username to log in for the first time, you’ll be asked for your date of birth to help identify you. You’ll then be sent an email with a code.
3. Type in the security code, and our system will prompt you to set a password. This needs to be 10 characters long, must include capital letters, numbers, and another character or symbol, like !?*%
4. You’ll be asked to type the same password twice. It’s worth writing down a clue to your password somewhere, so you can remember it when you come to log in again.
5. Once you’re in, you can access your benefits by clicking on the icons.

If you’ve lost your log in details, you can contact us for a new log in. Call 020 3965 6410. or email us at hello@equipsme.com

The Equipsme App - You can also use Equipsme from your phone.

Accessing your Equipsme benefits is really easy. Go to your personal Equipsme portal and log in. All your benefits will appear on your home page as an icon. Click on each icon to find out more about how to access that service.

Image of icon home page

If you get stuck, or if you’re not sure if your claim or medical issue is covered, you can email us at hello@equipsme.com or call 020 3965 6410. for support.

Don’t worry! We’ve all got so many passwords for so many sites and apps it’s inevitable we sometimes forget them.

Re-setting your password is really easy.

Fill in your username, which is usually your email address. If you can’t remember your username, check your email for your original Welcome letter from Equipsme. Alternatively, you can drop us a line at hello@equipsme.com and we’ll resend your username.

Image of login screen

Click on the forgotten password link

Image of forgotten password prompt circled

Remember, if you get stuck at any point you can email us at hello@equipsme.com or call 020 3965 6410. for support.

At Equipsme, we want to be really clear about what you get and what is and isn’t covered with your Equipsme plan. Your Equipsme plan benefits will depend on what level of plan your company purchased for you.

You can see all the benefits and services that are included in your plan in your Member’s Portal, with more details in your Member’s Handbook.

As a summary we don’t cover cancer treatment, chronic conditions or any other conditions you’ve had in the three years before your Equipsme plan started. We also don’t cover psychiatric care, neurological assessments, gender reassignment, pregnancy care or fertility treatment, or for healthcare outside of the UK.

Find out more about our exclusions

Find out more about our approach to cancer

What is a pre-existing condition?

What is a chronic condition?

What you can do is to get support for any NEW conditions, and help to look after your more general health.

Full details of your plan level and benefits can be found in the Your Plan section of the portal.